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Since moving from XP to Windows 7 OS, Thunderbird has been "not responding" consistantly. How can this be fixed?

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  • Last reply by Wayne Mery

lmobilio
lmobilio
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We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message.

Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message. Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

Modified by Wayne Mery

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Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?