Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suince updates yesterday everything is very slow and I can't access e-mails.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

more options

After a Thunderbird update yesterday, I cannot access my e-mails. When I go into Mozilla Thunderbird, instead of my name and my wife's name appearing, I get 'default'. When I click on 'Start Thunderbird', I am asked if I'd like a new email address. I click the button that says 'Skip this and use my existing e-mail'. I then enter my name, e-mail address and password (which I presume is my plus.net password) and I am told that Thunderbird failed to recognise the settings for my e-mail account. I have done this numerous times and get the same result.

After a Thunderbird update yesterday, I cannot access my e-mails. When I go into Mozilla Thunderbird, instead of my name and my wife's name appearing, I get 'default'. When I click on 'Start Thunderbird', I am asked if I'd like a new email address. I click the button that says 'Skip this and use my existing e-mail'. I then enter my name, e-mail address and password (which I presume is my plus.net password) and I am told that Thunderbird failed to recognise the settings for my e-mail account. I have done this numerous times and get the same result.

All Replies (1)

more options