What happens when you try? Any error messages?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Submitted Crash Reports Report ID Date Submitted bp-16201882-6186-42dd-b4bc-ba6e52161202 12/2/2016 1:31 PM bp-96b8f364-444e-4fca-89e4-c5b2c2161202 12/1/2016 7:43 AM bp-55b5db3b-2d31-41cd-9266-897aa2161201 12/1/2016 7:43 AM bp-a7a9cb35-89da-48b5-8580-99a032161130 11/30/2016 1:48 PM bp-be0f3eb7-b6af-4265-aeb2-db5032161202 11/30/2016 1:21 PM bp-972d222f-d7eb-4522-b92b-393752161202 11/29/2016 6:19 AM bp-81fd8260-0410-4acb-970a-7e21f2161202 11/29/2016 6:19 AM bp-812efdf3-ed30-48f5-9997-bc39c2161202 11/28/2016 2:42 PM bp-49221b0b-ad7c-4678-8b4a-43c4b2161128 11/28/2016 1:08 PM bp-99b001e8-09e1-4336-913f-038642161202 11/28/2016 12:56 PM bp-9d189ade-251f-4547-af39-877382161202 11/28/2016 12:56 PM

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393

bp-16201882-6186-42dd-b4bc-ba6e52161202

Signature: ntdll.dll@0x2a7e8

Process Type plugin Shockwave Flash Version: 23.0.0.207

combase.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.0.1 Build ID 20161123182536 OS Windows 10 OS Version 10.0.14393

bp-96b8f364-444e-4fca-89e4-c5b2c2161202

Signature: user32.dll@0xe5ab

Process Type plugin Shockwave Flash Version: 23.0.0.207

Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++ bp-55b5db3b-2d31-41cd-9266-897aa2161201

Signature: mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor

WRusr.dll = Webroot SecureAnywhere

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1276555 NEW --- Crash in mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor

Make sure that Webroot is fully updated

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

This didn't solve the problem.

tkswildkat said

I upgraded my real player

Are you sure the program is running properly?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Be sure to post any new crash reports, if any.

I started it in safe mode and the problem is still there.

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
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