Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting an error with this id tqYL3KQlkkCU24Ra, what does it mean?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by jonnyq87

jonnyq87
jonnyq87
more options

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question.

Thanks!

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question. Thanks!

All Replies (4)

Mukesh Pathak
Mukesh Pathak
more options

The Refresh Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB

jonnyq87
jonnyq87 Question owner
more options

Apparently it's an issue with Microsoft Windows Family Features.

This is a screenshot of his screen when he opens up Firefox.

Can you help, or should I talk to Microsoft? He has Windows 10.

Thanks again!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

That seems like something to discuss with the parents.

See also: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings

jonnyq87
jonnyq87 Question owner
more options

There are no family members, we deleted all users of the Microsoft account except for him.

I'm looking into Microsoft solutions.

Thanks for everything so far. If you have any more suggestions please feel free to let me know!