Firefox crashes on start after update and after clean reinstall.
Hello, so today Firefox had an update so I let it finish. Next when I open Firefox it crashes. I restarted my computer and I tried again and the same problem happened again. Next I uninstalled and reinstalled Firefox then it still crashes. Next I clicked the "Refresh Firefox" Button and then the "Start in safe mode button". The problem still exists even after doing all that and restarting my computer for the 2nd time. If I click "start in safe mode" the browser flashes up for about 3 secs then goes away and the Mozilla Crash Reporter comes up. I hope someone can help me fix this because this is very frustrating.
All Replies (3)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most resent 5-7 File Names in the folder. Post the information in the reply box.
FredMcD said
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;Configure firewalls so that Firefox can access the Internet. {web link}
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most resent 5-7 File Names in the folder. Post the information in the reply box.
I did everything in your post and it still does the same thing. Here Is the crash report numbers.
Crash ID numbers: bp-7dfb625d-dbce-4a93-b5c2-ffadf1170701 bp-d5b67865-05f5-4d52-aec2-a11221170701 bp-ec8a6115-de36-4000-8e6c-640351170701 bp-896a04a9-5442-41b7-9275-37e1e0170701 bp-c11a89bd-8d79-4d4e-bf81-ba2891170701 bp-372ba51b-43e5-42a7-86ec-422ec1170701 bp-8eb8e4fc-c1e7-45d6-aedc-3e0260170701
This is an incompatibility issue between Comodo and Windows update KB4022716.
- Firefox 54.0 Crash Report [@ cmdshim32.dll@0x135b ]
The current advice is to uninstall Windows update KB4022716.
See also:
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
Modified by cor-el