I love Thunderbird but I am wondering if I can use it effectively for a team?
I would like multiple team members to be able to respond and see who has responded to email coming into the general mailbox.
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IMAP mail accounts would be suitable.
Emails are stored on server. Imap affords a remote view of what is on server. So different people on different computers can have an imap mail account on their computer which sees what is on server.
Info: https://support.mozilla.org/en-US/kb/imap-synchronization
If you currently use POP: You cannot change a pop mail account to an imap account. You need to create a new existing mail account and set it up as imap.