Firefox crashes
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Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 57.0.2.6549 Application Timestamp: 5a2846ff Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.23915 Fault Module Timestamp: 59b94ee4 Exception Code: c0000005 Exception Offset: 000000000004da56 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional Information 1: 4d6a Additional Information 2: 4d6aa1072d35f7478f61fe18ba162a95 Additional Information 3: ee1d Additional Information 4: ee1dd2bf07475144332b3fdc190ed868
All Replies (5)
This may be related to Malwarebytes and Firefox 64-bit on Windows, see this question for more.
Quick reply: either enable Exploit Protection in MalwareBytes if you run it, or uninstall Firefox 64-bit and reinstall Firefox 32-bit for now.
Not running Malwarebytes. MS Security essentials.
SFC scan was error free. Disabled all extensions. Ran in safe mode. Did reinstall. Did not to a complete installation because I don't want to lose bookmarks etc.
Nothing helps.
Crashes on exit only. Twice for some reason.
Ya I run Malwarebytes and have no issues so can not see that as a issue.
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer
If still having a Issue : See Creating a profile :
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.
- https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Please let us know if this solved your issue or if need further assistance.
Are you saying 32-bit Firefox crashes too?
Haven't tried installing the 32-bit version. Just started working through Pkshadow's suggestions but that's going to take alot of time.
On a lark, I tried to create and use a new profile. Still crashes on exit. I deleted the new profile.
I noticed that there are a few updates available from Dell for this machine. I think I'll get those installed before I get any deeper into this.
TIA to you and Pk for your kind assistance. Merry Christmas.