We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

migrated profile not used

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

I migrated my profile per the instructions using the profile app but when I open Thunderbird I still get the new account setup page. What do I need to do to fix this?

I migrated my profile per the instructions using the profile app but when I open Thunderbird I still get the new account setup page. What do I need to do to fix this?

Chosen solution

ekahan said

Never mind. The new version of file explorer was not showing me hidden files so I copied the wrong profile folder.

Got to love windows.

Just an FYI. Use %appdata% in a run dialog (windows key+R) to always open file explorer in the hidden application data folder for the current user. Regardless of Windows version (it gets the appropriate documents and settings on XP)

Read this answer in context 👍 1

All Replies (2)

more options

Never mind. The new version of file explorer was not showing me hidden files so I copied the wrong profile folder.

more options

Chosen Solution

ekahan said

Never mind. The new version of file explorer was not showing me hidden files so I copied the wrong profile folder.

Got to love windows.

Just an FYI. Use %appdata% in a run dialog (windows key+R) to always open file explorer in the hidden application data folder for the current user. Regardless of Windows version (it gets the appropriate documents and settings on XP)