Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How did hacker pass your rotectiong if pop up is on to block

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

BaileyBoy1
BaileyBoy1
more options

Login yesterday to MSN,com screen reveals Outlook. Clicked on Outlook and a RED screen popped up saying FIREFOX VIRUS ALERT with verbal orders on phone number to call and not to turn off pc. The screen became locked,

Login yesterday to MSN,com screen reveals Outlook. Clicked on Outlook and a RED screen popped up saying FIREFOX VIRUS ALERT with verbal orders on phone number to call and not to turn off pc. The screen became locked,

All Replies (2)

FredMcD
FredMcD
more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

FredMcD
FredMcD
more options

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.