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other softwars don't work while mozila is on!

  • 3 replies
  • 1 has this problem
  • 27 views
  • Last reply by Shadow110

nahid_k2006
nahid_k2006
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when I start using mozila firefox browser, it's icon is almost red on the menue bar(below) and other parts of computer do not respond. then i have to go to this address : https://support.mozilla.org/fa/kb/%D8%B1%D8%A7%D9%87%20%D8%A7%D9%86%D8%AF%D8%A7%D8%B2%DB%8C%20%D9%85%D8%AC%D8%AF%D8%AF-%D9%81%D8%A7%DB%8C%D8%B1%D9%81%D8%A7%DA%A9%D8%B3-%D8%A8%D9%87%20%D8%B3%D8%A7%D8%AF%DA%AF%DB%8C-%D8%AF%D8%B1%D8%B3%D8%AA%20%DA%A9%D8%B1%D8%AF%D9%86-%D8%A7%D8%BA%D9%84%D8%A8-%D9%85%D8%B4%DA%A9%D9%84%D8%A7%D8%AA and refresh the browser to fix the problem for some other minutes. thanks for your supports

when I start using mozila firefox browser, it's icon is almost red on the menue bar(below) and other parts of computer do not respond. then i have to go to this address : https://support.mozilla.org/fa/kb/%D8%B1%D8%A7%D9%87%20%D8%A7%D9%86%D8%AF%D8%A7%D8%B2%DB%8C%20%D9%85%D8%AC%D8%AF%D8%AF-%D9%81%D8%A7%DB%8C%D8%B1%D9%81%D8%A7%DA%A9%D8%B3-%D8%A8%D9%87%20%D8%B3%D8%A7%D8%AF%DA%AF%DB%8C-%D8%AF%D8%B1%D8%B3%D8%AA%20%DA%A9%D8%B1%D8%AF%D9%86-%D8%A7%D8%BA%D9%84%D8%A8-%D9%85%D8%B4%DA%A9%D9%84%D8%A7%D8%AA and refresh the browser to fix the problem for some other minutes. thanks for your supports

All Replies (3)

Shadow110
Shadow110
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Hi, this is a older system, you should be on the Extended Release Version as Video card Drivers last updated in 2015 and they have erros. Probably low on ram. Motherboard Drivers never updated since got brand new. So why are you trying to run : Firefox 62.0b16  ??

nahid_k2006
nahid_k2006 Question owner
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yes, my system and it's hardwars are not new, but I didn't have such a problem till some days ago.

Shadow110
Shadow110
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Please return to the Regular Release for Stability and having no reason to run a Beta. Uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.