Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lately Firefox is constantly crashing, freezing and stalling, even after repeated refreshing and a brand new install.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

janson
janson
more options

The new Firefox crashes and freezes all the time. After it freezes, I have to close it and then open again. Refreshing or removing & installing the Firefox again doesn't help. I even tried installing a fresh operating system (Windows 7, 32-bit) on my PC, but the trouble persists. I had no such problem with previous version of Firefox, and I have no problems with Internet Explorer either. It's clearly the issue of the new Firefox.

The new Firefox crashes and freezes all the time. After it freezes, I have to close it and then open again. Refreshing or removing & installing the Firefox again doesn't help. I even tried installing a fresh operating system (Windows 7, 32-bit) on my PC, but the trouble persists. I had no such problem with previous version of Firefox, and I have no problems with Internet Explorer either. It's clearly the issue of the new Firefox.

All Replies (2)

WestEnd
WestEnd
more options

In the brand new install did you remove all FF and mozilla folder before reinstalling it? If you just uninstall what remain in Mozilla folder will be there still.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't start Firefox, see:

  1. Location_of_crash_reports
  1. Viewing_crash_reports

Modified by cor-el