Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync is not longer working

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by mila32905

mila32905
mila32905
more options

Hi, I had Sync on my laptop and android device around 3 years ago. Then I have changed my phone and stopped using firefox for while. Now I want to have access to synced bookmarks again but sync is failing, however account is still valid. I can logged in. I have tried to recreate places.sqlite but this did not help. What else can I do?

Hi, I had Sync on my laptop and android device around 3 years ago. Then I have changed my phone and stopped using firefox for while. Now I want to have access to synced bookmarks again but sync is failing, however account is still valid. I can logged in. I have tried to recreate places.sqlite but this did not help. What else can I do?

Chosen solution

It is possible that data you previously stored on the Sync server has expired or otherwise has been removed. If that is the case then you won't be able to use Sync. Keep in mind that Sync is meant to sync data between connected devices and not as a backup.

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

It is possible that data you previously stored on the Sync server has expired or otherwise has been removed. If that is the case then you won't be able to use Sync. Keep in mind that Sync is meant to sync data between connected devices and not as a backup.

mila32905
mila32905 Question owner
more options

Yep It should be it, I didn't know that data could be removed even if account is still valid. Thanks for help.