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Empty message that regenerates when deleted

  • 4 replies
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  • Last reply by Matt

gnznroses
gnznroses
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I have a mail account with AWS Workmail, and several times over the past couple of months have had an issue of a message in my inbox that is completely blank (even under View Message Source) and immediately recreates itself if I delete it (nothing actually goes into the trash). The timestamp shown on the message is always the current time.

I've tried compacting and repairing the folder but neither helps.

When this happens, TB won't load any new messages in that account, but K9 Mail on my phone will and doesn't show any strange message.

I've fixed it before by going to the AWS Workmail website and deleting any message that is there that TB isn't showing, which, sometimes is in the Junk folder, not even Inbox. I think TB didn't resolve the issue until I completely deleted the message, from Trash as well.

This time though there's no messages there that are not in TB so I can't solve it.

I have a mail account with AWS Workmail, and several times over the past couple of months have had an issue of a message in my inbox that is completely blank (even under View Message Source) and immediately recreates itself if I delete it (nothing actually goes into the trash). The timestamp shown on the message is always the current time. I've tried compacting and repairing the folder but neither helps. When this happens, TB won't load any new messages in that account, but K9 Mail on my phone will and doesn't show any strange message. I've fixed it before by going to the AWS Workmail website and deleting any message that is there that TB isn't showing, which, sometimes is in the Junk folder, not even Inbox. I think TB didn't resolve the issue until I completely deleted the message, from Trash as well. This time though there's no messages there that are not in TB so I can't solve it.

All Replies (4)

gnznroses
gnznroses Question owner
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should add that I'm using the latest TB on Win10.

Matt
Matt
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try disabling the mail scanning part of your anti virus. They are notorious for messing up downloads if they get a malformed mail. (that is why the problem child is usually found in junk/spam on the server)

gnznroses
gnznroses Question owner
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Hey Matt,

I'm not using any antivirus, aside from Windows Defender. I'm not sure it scans email, but I'll try turning it off next time. The two messages that I had to delete to fix the issue last time were in my junk but were from legit companies.

This time TB allowed new mail to come in even though the blank message was there, and I couldn't figure out any way to get rid of it (kept coming back when I'd delete). Then I simply marked it as read, then unread, then read again, and when I did it just disappeared and didn't come back. Makes little sense.

Modified by gnznroses

Matt
Matt
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Makes no sense to me.

However it is possible that there is corruption in either the index or the actual mail store. This sort of truly weird is often an early notice that the disk the file resides on is perhaps failing.

I would suggest you try checking the drive for physical errors and integrity issues. If you are unfamiliar with the process this guide looks complete enough for Windows 10. https://www.thewindowsclub.com/disk-error-checking-windows-8