Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi Firefox Sync is not loading bookmarks and passwords from devices i was using before

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by gabucis

more options

Hi My Firefox Sync option is not working anymore when i login and press sync nothing loading like bookmarks and passwords from devices i was using before , same on laptops and android phone I can see computers and phones i was using before in options devices & aps but data not loading from them


Can you please help

Thank You

Hi My Firefox Sync option is not working anymore when i login and press sync nothing loading like bookmarks and passwords from devices i was using before , same on laptops and android phone I can see computers and phones i was using before in options devices & aps but data not loading from them Can you please help Thank You

All Replies (5)

more options

You can open about:sync-log via the location bar to see if there is a recent log available. You can upload a recent log if the log is too big to put in a reply.

more options

thank you for reply when i open about:sync-log in firefox there is no any logs just path to logs folder in application data witch is also empty .

more options

when i open about:sync-log in firefox there is only path to logs folder and nothing else also directly accessing folder - its empty .

more options

This means that there hasn't been problems with Sync.

Do you still have data on other devices?

If you have data on a laptop then maybe use a removable USB stick to transfer data.

more options

No i dont have them devices anymore just trought if i create firefox account the passwords and bookmarks will be there so i can get them back when i login and sync with new devices im sure thats how it was before .