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Why does firefox always crashes down?

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

praktikant
praktikant
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When I want to access on our server, for example to open a file on pdf. Firefox always crashes down. Also when I'm in our software and I want insert for example a picture from our server, firefox crashes down as well? And also when I'm in the private mode firefox crashes down. I have the newest version of firefox on my computer, so this is not the problem.

What can I do? Can you help me?

When I want to access on our server, for example to open a file on pdf. Firefox always crashes down. Also when I'm in our software and I want insert for example a picture from our server, firefox crashes down as well? And also when I'm in the private mode firefox crashes down. I have the newest version of firefox on my computer, so this is not the problem. What can I do? Can you help me?

All Replies (4)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

praktikant
praktikant Question owner
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bp-ecfdab42-bc29-4382-8089-e9ffa0190628 bp-dd485f34-7219-447d-b69e-a141c0190628 bp-e44a52a4-1580-40a9-b7a9-930060190628 bp-ebc33786-8671-4dca-836d-432a30190628 bp-d6d5ac4f-52c3-4cf8-ac01-051430190628 bp-2fa10c9d-327e-45b9-9d53-f5b1a0190628 bp-1b0c0383-a9ec-4b18-a76c-bc3cc0190626 bp-e97fa1ab-5c25-4ac7-963a-38cea0190626 bp-6ca37635-6dc0-4bdf-b3e1-572b30190626

FredMcD
FredMcD
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Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 10 OS Version 10.0.17134

bp-ecfdab42-bc29-4382-8089-e9ffa0190628 bp-dd485f34-7219-447d-b69e-a141c0190628 bp-ebc33786-8671-4dca-836d-432a30190628 bp-d6d5ac4f-52c3-4cf8-ac01-051430190628 bp-2fa10c9d-327e-45b9-9d53-f5b1a0190628

Signature: CFileStream::Init_OpenOrCreate


Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

DropboxExt64.27.0.dll = Dropbox

HostShellExtension.dll = Bromium, Inc. ? vSentry

IPSEng64.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++++ bp-e44a52a4-1580-40a9-b7a9-930060190628 Signature: _GetNetFileName

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

HostShellExtension.dll = Bromium, Inc. ? vSentry

IPSEng64.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++++

FredMcD
FredMcD
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Update Bromium, Inc. ? vSentry. If the problem continues, disable it.

Do you know what this is? Nothing on web search.