Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox re-install everything after my pc suspend

  • 8 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

After my pc got suspend by electric power, I re-open firefox like ussual, and for some damn reason firefox just re-new everything, re-login FF account, re-install extensions, and thanks for that I lost all my setup in extensions. For long time ago already have this issue and didn't know what cause it. But thank for now seems like I don't really want use FF again, so annoying

After my pc got suspend by electric power, I re-open firefox like ussual, and for some damn reason firefox just re-new everything, re-login FF account, re-install extensions, and thanks for that I lost all my setup in extensions. For long time ago already have this issue and didn't know what cause it. But thank for now seems like I don't really want use FF again, so annoying

Chosen solution

ken said

After my pc got suspend by electric power

Do you mean you had a blackout/brownout/power outage?

When a computer loses power without closing down first, files can become corrupted.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.

Read this answer in context 👍 1

All Replies (8)

more options

If you go to about:profiles in Firefox, do you see multiple profiles listed? It's possible that Firefox accidentally created a new blank profile that is now the default one.

See the Determine if Firefox has created a new profile section of Recover lost or missing Bookmarks for more information

Hope this helps.

more options

Chosen Solution

ken said

After my pc got suspend by electric power

Do you mean you had a blackout/brownout/power outage?

When a computer loses power without closing down first, files can become corrupted.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.

more options

I think your answer can solve it. The fisrt time it happened, I saw the "Old FireFox" in Desktop. But this time, I can't find it. So that mean I can't recovery anything ?

Modified by ken

more options

Did you check out the about:profiles suggestion?

more options

ya I have checked. Have 2 profile:

  • The first have nothing
  • The second have my account logged, but it doesn't have any thing about my's extension setup
more options

Sorry, but it looks like the data was lost.

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

more options

Ok thanks for your help.

more options

Did you look in the default location for possible profiles that aren't registered in profiles.ini ?

See "Profile was moved or renamed":