Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Interoffice emails on whitelisted accounts are not going through.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

chase1
chase1
more options

We are a small company (less than 10 people) and we use Thunderbird to send each other reminders/supply lists, etc. Sometimes, emails will go through, other times nothing. It will show as successfully sending from the sent folder, but will never arrive in the inbox. I've got our company emails white-listed on both Thunderbird as well as our mail server, as well as specific individual rules saying to send anything from specific emails to the inbox. Nothing so far has worked.

We are a small company (less than 10 people) and we use Thunderbird to send each other reminders/supply lists, etc. Sometimes, emails will go through, other times nothing. It will show as successfully sending from the sent folder, but will never arrive in the inbox. I've got our company emails white-listed on both Thunderbird as well as our mail server, as well as specific individual rules saying to send anything from specific emails to the inbox. Nothing so far has worked.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

the address book is the white list for Thunderbird treating a message as spam, but what you are talking about is completely vanishing. I really doubt that is a Thunderbird issue. More likely to be server side spam rejection, perhaps from a plug in appliance like those some anti virus companies sell.