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Why Is Dashlane (Sept 17th 2019 version) now disabled.

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by ianhoare2

ianhoare2
ianhoare2
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Dashlane worked fine yesterday and was properly integrated. I now have Firefox 64 bit version 69.0. I cannot re-enable it. ALL my site passwords are in dashlane and I will have to switch to another browser if this continues.

Dashlane worked fine yesterday and was properly integrated. I now have Firefox 64 bit version 69.0. I cannot re-enable it. ALL my site passwords are in dashlane and I will have to switch to another browser if this continues.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Do you still see the Dashlane extension in the Firefox Add-ons manager ?

Did you try to contact Dashlane for support ?

Do you only have more devices connected to Dashlane ?

ianhoare2
ianhoare2 Question owner
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Hi,

cor-el said

Do you still see the Dashlane extension in the Firefox Add-ons manager ? Yes, shown as disabled with no ooption to re-enable (didn't I say that?) Did you try to contact Dashlane for support ? No, because Dashlane works as usual with other browsers, so this is clearly a Firefox issue. Do you only have more devices connected to Dashlane ? Not sure what you mean here. I do have iPad connected. (works fine) Also can run Dashlane as standalone in my main computer and also in my wife's portable (windows 10). On hers I can only enable Dashlane to run in a private window - just discovered. On mine (Win 7) there is no "Enable" link.

Thanks for replying.,