Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Opening Ebay shipping labels

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredBerney

FredBerney
FredBerney
more options

Until a few days ago, I was able to open a shipping label on Ebay within Firefox, by pressing the OPEN button and a new tab would open with the label. I was then able to press a PRINT button and the label printed.

Now I purchase the label, the page changes as before and offers me a PRINT LABEL or SAVE LABEL, but when I press the PRINT LABEL button it goes into the save as mode. I tried the SAVE LABEL button and it does the same thing.

There were always the two options. PRINT or SAVE. Now both button just save the label.

Do I need to change some kind of setting? I've asked Ebay if they made any changes and I'm waiting to hear back from them.

Thank you.

Fred

Until a few days ago, I was able to open a shipping label on Ebay within Firefox, by pressing the OPEN button and a new tab would open with the label. I was then able to press a PRINT button and the label printed. Now I purchase the label, the page changes as before and offers me a PRINT LABEL or SAVE LABEL, but when I press the PRINT LABEL button it goes into the save as mode. I tried the SAVE LABEL button and it does the same thing. There were always the two options. PRINT or SAVE. Now both button just save the label. Do I need to change some kind of setting? I've asked Ebay if they made any changes and I'm waiting to hear back from them. Thank you. Fred

Chosen solution

Hi Fred, I think the label is a PDF. Can you confirm that based on the file that gets saved? In that case, check your PDF setting on the Options page and see whether it switched from "Preview in Firefox" to "Save File". (Note: the only safe way to view PDFs in Firefox is "Preview in Firefox".)

More info: View and edit PDF files using Firefox’s built-in viewer

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Hi Fred, I think the label is a PDF. Can you confirm that based on the file that gets saved? In that case, check your PDF setting on the Options page and see whether it switched from "Preview in Firefox" to "Save File". (Note: the only safe way to view PDFs in Firefox is "Preview in Firefox".)

More info: View and edit PDF files using Firefox’s built-in viewer

FredBerney
FredBerney Question owner
more options

That solved the problem. Somehow the setting got changed. I thought the issue might be a setting. I just didn't know what setting it would be.

Thank you very much for letting me know how to solve this.

Fred