Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Empty message pane

  • 2 replies
  • 1 has this problem
  • 46 views
  • Last reply by Mark Peters

Mark Peters
Mark Peters
more options

I just upgraded Thunderbird from 68.x to 78.0 (32-bit) in Windows 10.

Now the message pane is blank, regardless of whether I select a message. I tried closing and reopening the message pane with F8 but it remained blank. I can now only read messages by double-clicking and opening them in a separate window.

When I restarted Thunderbird in safe mode the message pane worked properly. I therefore removed the one add-on I had been using (an English dictionary). However, once I resumed work in normal mode the problem remained.

I have since upgraded once more, to the 78.0 64-bit version this time but all is the same: blank message pane unless in safe mode.

I just upgraded Thunderbird from 68.x to 78.0 (32-bit) in Windows 10. Now the message pane is blank, regardless of whether I select a message. I tried closing and reopening the message pane with F8 but it remained blank. I can now only read messages by double-clicking and opening them in a separate window. When I restarted Thunderbird in safe mode the message pane worked properly. I therefore removed the one add-on I had been using (an English dictionary). However, once I resumed work in normal mode the problem remained. I have since upgraded once more, to the 78.0 64-bit version this time but all is the same: blank message pane unless in safe mode.

Modified by Mark Peters

Chosen solution

See this topic on a similar issue: https://support.mozilla.org/en-US/questions/1295211

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

See this topic on a similar issue: https://support.mozilla.org/en-US/questions/1295211

Mark Peters
Mark Peters Question owner
more options

Thank you. Instant solution.