Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Repeated crashes when trying to load webpages or youtube videos

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

drbrowner
drbrowner
more options

Firefox has been experiencing repeated issues that cause it to fail to load certain websites or portions of sites, often related to video playback. YouTube videos would attempt to load, never start playing, and eventually all of Firefox will crash. The same is now happening with other websites such as Amazon that seem to crash the browser just trying to bring them up. Not all of the sites are specifically video sites like YouTube but they often have embedded players. YouTube will load fine until you actually try to click on a video, browsing the homepage doesn't cause this issue.

Restarting Firefox in safe mode did not alleviate the issue, and Firefox is up to date.

Crash report ID for the latest crashes: bp-91adc60a-274e-4ae7-8a76-3cd170200907 bp-362af5eb-b22e-4a60-ab29-78eb60200907 bp-4a049ce3-6d32-46b5-bc9e-437240200907

Firefox has been experiencing repeated issues that cause it to fail to load certain websites or portions of sites, often related to video playback. YouTube videos would attempt to load, never start playing, and eventually all of Firefox will crash. The same is now happening with other websites such as Amazon that seem to crash the browser just trying to bring them up. Not all of the sites are specifically video sites like YouTube but they often have embedded players. YouTube will load fine until you actually try to click on a video, browsing the homepage doesn't cause this issue. Restarting Firefox in safe mode did not alleviate the issue, and Firefox is up to date. Crash report ID for the latest crashes: bp-91adc60a-274e-4ae7-8a76-3cd170200907 bp-362af5eb-b22e-4a60-ab29-78eb60200907 bp-4a049ce3-6d32-46b5-bc9e-437240200907

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08) Buildhub data OS Windows 10 OS Version 10.0.18363

Thu, 30 Jul 2020 00:31:14 GMT bp-91adc60a-274e-4ae7-8a76-3cd170200907 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 79.0 Build ID 20200720193547 (2020-07-20) Buildhub data

Sun, 09 Aug 2020 20:25:42 GMT bp-4a049ce3-6d32-46b5-bc9e-437240200907 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.

Crash Reason EXCEPTION_BREAKPOINT

atidxx64.dll = Advanced Micro

xul.dll = Firefox ++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 80.0 Build ID 20200818235255 (2020-08-18) Buildhub data

Wed, 02 Sep 2020 03:19:28 GMT bp-362af5eb-b22e-4a60-ab29-78eb60200907 Signature: RtlReportFatalFailure | RtlReportCriticalFailure | RtlpHeapHandleError | RtlpHpHeapHandleError | RtlpLogHeapFailure | RtlpLowFragHeapAllocFromContext | RtlpAllocateHeapInternal | atiumd6a.dll | atidxx64.dll

Crash Reason EXCEPTION_HEAP_CORRUPTION

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

atiumd6a.dll = Radeon Video Acceleration

atidxx64.dll = Advanced Micro

FredMcD
FredMcD
more options

Make sure all software is up to date.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.