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reply all button missing, smart reply doesn't include cc's addresses

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by Toad-Hall

Alberto
Alberto
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Hi,

I'm using Thunderbird 78.5.0, the system version on Ubuntu 20.10. The smart reply function doesn't work: I have only the reply button which will reply only to the main sender, not including the ccs addresses on the original email. The only way i have to reply all is to go to Messages-> Reply all (or press ctrl-shift-r). If i try to customize the toolbar, the reply all button is greyed out and can't add it.

I tried opening Thunderbird in safe mode, but the behavior is the same.

Hi, I'm using Thunderbird 78.5.0, the system version on Ubuntu 20.10. The smart reply function doesn't work: I have only the reply button which will reply only to the main sender, not including the ccs addresses on the original email. The only way i have to reply all is to go to Messages-> Reply all (or press ctrl-shift-r). If i try to customize the toolbar, the reply all button is greyed out and can't add it. I tried opening Thunderbird in safe mode, but the behavior is the same.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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You should only see 'Reply' as one of the header area buttons if the selected email only had one eg: From to reply to. If email had additional eg: list or Cc then you should see a 'Reply List' button with 'Reply all' as a drop down option.

re : I'm using Thunderbird 78.5.0

Where did you get version 78.5.0 ? Was it from the Thunderbird offical download website or elsewhere?

The latest version is 78.6.0 I suggest you try an uninstall and then either install latest version getting download from this link: https://www.thunderbird.net/en-US/thunderbird/all/ or reinstall the 78.5.0 version from this link: http://ftp.mozilla.org/pub/thunderbird/releases/78.5.0/

Alberto
Alberto Question owner
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About the version: i'm using the default package from the default repository from ubuntu. You can see the latest official ubuntu version here: https://packages.ubuntu.com/groovy/mail/ Upgrading to the new version is not possible untill it appears on the official ubuntu repository.

I sent myself a test email, with myself as a TO and CC. As you can see in the attached screenshot, there is a TO and a CC address, but only reply to sender appear, and if i click on it only the sender is selected, and i loose all CCs addresses.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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I suggest you uninstall it and get the official copy from the link I posted. There is something not correct with that install you are using. btw, this is not the first time a Linux user has had a minor issue with an install from the official ubuntu repository. But I'm advising you get it from the official Thunderbird repository and report back on whether this fixes the problem.