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Multiple requests to enter Primary Password

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Bithiah

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I always enter my Primary Password as prompted when I begin a session. O few minutes later the "Password Required" prompt pops up again. Regardless of whether I fill it in or not the prompt will appear again and again and again. This only began about a month ago. What's going on?

I always enter my Primary Password as prompted when I begin a session. O few minutes later the "Password Required" prompt pops up again. Regardless of whether I fill it in or not the prompt will appear again and again and again. This only began about a month ago. What's going on?

All Replies (1)

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Hey there!

From what I can see the Devs are working on it right now. A lot of people having be having this issue recently.

Hope I helped!

Kind regards,

Bithiah