Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The mouse-left click button does not work on a Specific web site

  • 7 replies
  • 1 has this problem
  • 515 views
  • Last reply by FredMcD

MikMac
MikMac
more options

The mouse-left click button does not work "with 1 site only", but works with other sites.

- I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all.

  1. 1- cleared cache & cookies
  2. 2- tried safe mode and disabled/removed some add-ons manually as well
  3. 3- tried different themes and default theme
  • Please note that the same issue happens in Firefox on Android phone

I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab

    • Please also note, that specific website works fine in other browsers (6 browsers tested)
      • the issue DOES NOT exist in Firefox on Linux
The mouse-left click button does not work "with 1 site only", but works with other sites. - I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all. # 1- cleared cache & cookies # 2- tried safe mode and disabled/removed some add-ons manually as well # 3- tried different themes and default theme * Please note that the same issue happens in Firefox on '''Android''' phone I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab ** Please also note, that specific website works fine in other browsers (6 browsers tested) *** the issue DOES NOT exist in Firefox on Linux

Chosen solution

Hello guys - I have good news :)

1st - site support confirmed that there is no issue navigating the site on Firefox.

2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.

3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.

Thank you "cor-el" and "FredMcD" for your replies.

Read this answer in context 👍 0

All Replies (7)

FredMcD
FredMcD
more options

Please provide a public link (no password) that we can check out. No Personal Information Please !


Does this happen when using other web browsers?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Boot the computer in Windows Safe Mode with network support to see if that has effect.

MikMac
MikMac Question owner
more options

Thanks "cor-el" - I will test windows safe-mode with networking and will update you later.


Thanks "FredMcD" - But without login and password you will not have access to the platform, therefor you will not be able to test, Plus, registration is not available at the mean time.


  • please note that the issue persists on Firefox for Android
    • also I have tested 6 web browser other than Firefox, they all work fine
MikMac
MikMac Question owner
more options

Updates: Issue is not fixed

I am currently in Windows 10 Safe Mode with networking + Firefox troubleshooting mode (safe-mode)


- I'm wondering: Could this issue be related to the website itself ? e.g. maybe they do not fully support Firefox? [[[ note:the site used to work perfectly on the previous Firefox version]]]


    • I will report to the web site support team/developers once we reach a dead end here. However, I'm sure they will ask me to use chrome :'(


Please let me know if there is anything that i could try..

Thanks

Modified by MikMac

FredMcD
FredMcD
more options

MikMac said
I'm wondering: Could this issue be related to the website itself ?

Check with their support.

MikMac
MikMac Question owner
more options

Chosen Solution

Hello guys - I have good news :)

1st - site support confirmed that there is no issue navigating the site on Firefox.

2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.

3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.

Thank you "cor-el" and "FredMcD" for your replies.

FredMcD
FredMcD
more options

That was very good work. Well Done.