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Website Login Failure

  • 2 replies
  • 1 has this problem
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  • Last reply by Jim

Jim
Jim
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Unable to log in to my Vanguard.com account. This is a new problem. Vanguard says it is a Firefox problem. I am using the current version of Firefox. I can log on to other websites with no problem. I can log on to Vanguard with other browsers with no difficulty.

Unable to log in to my Vanguard.com account. This is a new problem. Vanguard says it is a Firefox problem. I am using the current version of Firefox. I can log on to other websites with no problem. I can log on to Vanguard with other browsers with no difficulty.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Jim
Jim Question owner
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Vanguard now admits that this problem is caused by their security system. They currently recommend that customers use other browsers than Firefox.