Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Saved Logins

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

davenpie5400
davenpie5400
more options

I downloaded the new Firefox browser and now all of my saved logins and passwords are gone! I can't sign in or log into Facebook, HBO Max or anything else! This sucks! Please help! Dave

I downloaded the new Firefox browser and now all of my saved logins and passwords are gone! I can't sign in or log into Facebook, HBO Max or anything else! This sucks! Please help! Dave
Attached screenshots

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Dave, sorry to hear about this problem. Was that the only data you lost -- bookmarks, history, and settings were all okay?

FredMcD
FredMcD
more options

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update