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private window

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by YongHan

drummeister1
drummeister1
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all of a sudden i click on private window and it will not open as private a regular window opens please help i do not understand why all of a sudden everything is changing

all of a sudden i click on private window and it will not open as private a regular window opens please help i do not understand why all of a sudden everything is changing

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Let me boot to Win 7 and see if I can replicate the issue.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I'm not able to replicate the issue. see screenshot

Can you try Firefox in Safe Mode and see if the Private Window opens? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

drummeister1
drummeister1 Question owner
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thanks so much but i cannot get it to work. I do not believe i can figure out how to get to safe mode

YongHan
YongHan
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Hello drummeister1, you can launch Firefox in safe mode by holding down the SHIFT button and clicking the Firefox icon to launch Firefox. A pop-up box will be shown that tells you that you are launching Firefox in safe mode. Hope this helps!