Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Ctrl+(LEFT)Shift+P doesn't open a private window

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Terry

NickelW
NickelW
more options

Right shift does work and opens a private window, but left shift does not.

The issue persists in safe mode/troubleshoot mode. I don't have permanent private browsing mode on. I can still open private windows by clicking on the "New private window" option, if that's of concern.

Troubleshooting data is attached.

Thanks for any help!

Right shift does work and opens a private window, but left shift does not. The issue persists in safe mode/troubleshoot mode. I don't have permanent private browsing mode on. I can still open private windows by clicking on the "New private window" option, if that's of concern. Troubleshooting data is attached. Thanks for any help!

All Replies (4)

Terry
Terry
more options

Does the left shift key work in other applications?

NickelW
NickelW Question owner
more options

Yes, it works fine in chrome & edge. It also works while typing, gaming, etc

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

.....

Modified by jonzn4SUSE

Terry
Terry
more options

ctl+shft(left)+p works here as does ctl+shft(right)+p so something is wrong