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Mozilla failing to start on Windows 11

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by david

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I installed Thunderbird on a new Windows 11 laptop yesterday. I migrated across my folders and everything was working fine. Following a windows update I can no longer get Thunderbird to start. I've removed and reinstalled the product and I can't find a lock file.

This is the error message :-

BuildID: 20220627231524 CrashTime: 1657038227 InstallTime: 1656933944 ModuleSignatureInfo: {"A-Volute SAS":["AudioDevProps2.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["setupapi.dll","Windows.Security.Integrity.dll","wscapi.dll","dataexchange.dll","nlansp_c.dll","winrnr.dll","Windows.Globalization.dll","dcomp.dll","Bcp47Langs.dll","textinputframework.dll","Windows.UI.dll","twinapi.appcore.dll","AudioSes.dll","wsock32.dll","twinapi.dll","pnrpnsp.dll","NapiNSP.dll","directxdatabasehelper.dll","version.dll","wshbth.dll","npmproxy.dll","usp10.dll","wtsapi32.dll","mscms.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","DXCore.dll","DWrite.dll","dxgi.dll","WinTypes.dll","windows.storage.dll","winmm.dll","IPHLPAPI.DLL","dnsapi.dll","ntmarta.dll","kernel.appcore.dll","mswsock.dll","winsta.dll","CRYPTBASE.DLL","msasn1.dll","bcrypt.dll","cfgmgr32.dll","devobj.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","ucrtbase.dll","bcryptPrimitives.dll","msvcp_win.dll","wintrust.dll","win32u.dll","crypt32.dll","ws2_32.dll","combase.dll","clbcatq.dll","psapi.dll","sechost.dll","kernel32.dll","rpcrt4.dll","shlwapi.dll","SHCore.dll","gdi32.dll","nsi.dll","msctf.dll","oleaut32.dll","shell32.dll","advapi32.dll","user32.dll","ole32.dll","imm32.dll","msvcrt.dll","ntdll.dll","Rstrtmgr.dll","webauthn.dll","dbgcore.DLL","resourcepolicyclient.dll","dbghelp.dll","NTASN1.dll","ncrypt.dll"],"Mozilla



Corporation":["thunderbird.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release StartupTime: 1657038212 SubmittedFrom: Client Throttleable: 1 URL: UptimeTS: 15.0 Vendor: Version: 102.0 WindowsErrorReporting: 1

This report also contains technical information about the state of the application when it crashed.

I installed Thunderbird on a new Windows 11 laptop yesterday. I migrated across my folders and everything was working fine. Following a windows update I can no longer get Thunderbird to start. I've removed and reinstalled the product and I can't find a lock file. This is the error message :- BuildID: 20220627231524 CrashTime: 1657038227 InstallTime: 1656933944 ModuleSignatureInfo: {"A-Volute SAS":["AudioDevProps2.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["setupapi.dll","Windows.Security.Integrity.dll","wscapi.dll","dataexchange.dll","nlansp_c.dll","winrnr.dll","Windows.Globalization.dll","dcomp.dll","Bcp47Langs.dll","textinputframework.dll","Windows.UI.dll","twinapi.appcore.dll","AudioSes.dll","wsock32.dll","twinapi.dll","pnrpnsp.dll","NapiNSP.dll","directxdatabasehelper.dll","version.dll","wshbth.dll","npmproxy.dll","usp10.dll","wtsapi32.dll","mscms.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","DXCore.dll","DWrite.dll","dxgi.dll","WinTypes.dll","windows.storage.dll","winmm.dll","IPHLPAPI.DLL","dnsapi.dll","ntmarta.dll","kernel.appcore.dll","mswsock.dll","winsta.dll","CRYPTBASE.DLL","msasn1.dll","bcrypt.dll","cfgmgr32.dll","devobj.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","ucrtbase.dll","bcryptPrimitives.dll","msvcp_win.dll","wintrust.dll","win32u.dll","crypt32.dll","ws2_32.dll","combase.dll","clbcatq.dll","psapi.dll","sechost.dll","kernel32.dll","rpcrt4.dll","shlwapi.dll","SHCore.dll","gdi32.dll","nsi.dll","msctf.dll","oleaut32.dll","shell32.dll","advapi32.dll","user32.dll","ole32.dll","imm32.dll","msvcrt.dll","ntdll.dll","Rstrtmgr.dll","webauthn.dll","dbgcore.DLL","resourcepolicyclient.dll","dbghelp.dll","NTASN1.dll","ncrypt.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release StartupTime: 1657038212 SubmittedFrom: Client Throttleable: 1 URL: UptimeTS: 15.0 Vendor: Version: 102.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.
Attached screenshots

All Replies (3)

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The lock file, parent.lock, would be in your profile folder, probably at c:\users\yourid\appdata\roaming\thunderbird\profiles\xxxxxx-profilename-default

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I've managed to resolve this. It looks like the windows update changed the permissions on folder. Changing that from read only made it work.

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I'm glad you resolved this. And now I know if I see a similar problem. Thanks.