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Can't download or upload anything - Troubleshooting Mode does not help

  • 3 replies
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

HLF75402
HLF75402
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Hello,

Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and click "Save Page as" - nothing happens. Try to upload a file to DropBox or Google Drive - no popup appears, no error message, no response whatsoever. Opening the downloads list in the browser and trying to open the folders where I had previously downloaded things (when downloading was still working) also has no effect - the folder does not open on the desktop.

So apparently the problem is some kind of broken interaction between Firefox and Ubuntu (Nautilus?)

Downloading and uploading works normally with wget and Chromium.

Steps already tried: - Resetting all browser data - Refreshing the browser - Activating troubleshooting mode

Firefox: 113.0.1 Snap canonical-002 1.0 Ubuntu 22.04.2 LTS

Hello, Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and click "Save Page as" - nothing happens. Try to upload a file to DropBox or Google Drive - no popup appears, no error message, no response whatsoever. Opening the downloads list in the browser and trying to open the folders where I had previously downloaded things (when downloading was still working) also has no effect - the folder does not open on the desktop. So apparently the problem is some kind of broken interaction between Firefox and Ubuntu (Nautilus?) Downloading and uploading works normally with wget and Chromium. Steps already tried: - Resetting all browser data - Refreshing the browser - Activating troubleshooting mode Firefox: 113.0.1 Snap canonical-002 1.0 Ubuntu 22.04.2 LTS

Modified by HLF75402

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Try downloading Firefox from Mozilla, run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

HLF75402
HLF75402 Question owner
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Hi jonzn4SUSE, I ran the firefox-bin from the download from the mozilla website, as you suggested. That copy of Firefox does not have the same issue. What should I do if I want to keep using Snap?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Snap has restrictions when it comes to accessing files and folders on your computer and you may only have access to your home directory and not to the OS temp folder. Where are the files you try to upload and download ?