Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird does not read all IMAP server folders

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by dbotas

jservi
jservi
more options

Hello,

I installed Thunderbird about 2 weeks ago. All of my emails are stored on the IMAP server organized into folders and subfolders. I think the right terms are mailboxes, so a "parent" mailbox and "child" mailboxes if that makes sense.

TB is reading about 1/2 of my mailboxes correctly. The others it does not even see or sees old mailboxes that I deleted. All of my Apple mail clients (MacOS and iOS) see the directory structures and saved emails correctly.

Is there a way to have TB resync to the IMAP server so it sees the structures correctly?

TIA.

Hello, I installed Thunderbird about 2 weeks ago. All of my emails are stored on the IMAP server organized into folders and subfolders. I think the right terms are mailboxes, so a "parent" mailbox and "child" mailboxes if that makes sense. TB is reading about 1/2 of my mailboxes correctly. The others it does not even see or sees old mailboxes that I deleted. All of my Apple mail clients (MacOS and iOS) see the directory structures and saved emails correctly. Is there a way to have TB resync to the IMAP server so it sees the structures correctly? TIA.

Chosen solution

Right-click the account in the Folder Pane, Subscribe, Refresh. Do the missing folders appear in the list to be subscribed?

Read this answer in context 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Right-click the account in the Folder Pane, Subscribe, Refresh. Do the missing folders appear in the list to be subscribed?

jservi
jservi Question owner
more options

Yes, that solved this issue. Thank you for your help and for the quick response.

For whatever reason, the missing folders were not checked in the Folder Pane. So, that was the only additional step, I had to make sure all of the missing folders were checked. There were also a few "ghost" folders that I had long ago deleted and were still showing, but I simply right clicked on them in Folder Pane and deleted them.

dbotas
dbotas
more options

These above "Solutions" of right clicking in the Folder Pan, Subscribe, Refresh, Checking folders etc DO NOT SEEM TO APPLY to the TBird 115.3.0 interface.

The only right click menu selections that come up are: Copy, Paste and Select All.  ????

I have a number of Gmail IMAP accounts that used to display perfectly ... each with an All Mail folder etc etc. Now only a couple show All Mail although all their setup configs are as always identical between the various Gmail accts.

??

db

dbotas
dbotas
more options

Ok... I figured out the Rt click and Subscribe and Refresh but the folders including All Mail were all checked and doing the above made no difference.  ?? 

I saw a comment somewhere about Invisible account or folders.  What does Invisible mean and how would I deal with it if that is the problem?

thnx

db