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disappearing emails from inbox

  • 3 replies
  • 3 have this problem
  • 6 views
  • Last reply by david

sue.saunders35
sue.saunders35
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For the last few weeks emails in my inbox disappear after 2 weeks. Just from sues@getwell.org.uk and not from my other address sue.saunders@myphone.coop This is happening on all devices where I view emails - laptop, tablet, iphone and even when I go to the webmail on 123-reg where my getwell.org.uk domain is registered. I have talked with 123-reg and they can't work it out - said it must be something to do with Mozilla. Can you help please - there's info in those emails I need!! Many thaks Sue

For the last few weeks emails in my inbox disappear after 2 weeks. Just from sues@getwell.org.uk and not from my other address sue.saunders@myphone.coop This is happening on all devices where I view emails - laptop, tablet, iphone and even when I go to the webmail on 123-reg where my getwell.org.uk domain is registered. I have talked with 123-reg and they can't work it out - said it must be something to do with Mozilla. Can you help please - there's info in those emails I need!! Many thaks Sue

All Replies (3)

david
david
  • Top 10 Contributor
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I don't know why Thunderbird is the culprit, as you also access the mail via other items. My suggestion is to first carefully review the setup for the account on each device. Are they all IMAP, or are some POP? And what are the specific settings for each? For example, one of those setups might be POP and set to download and delete after x days. That is a challenge seen regularly here where users access mail across more than one platform.

sue.saunders35
sue.saunders35 Question owner
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Thanks for your reply - have checked and all are IMAP. Can't see anywhere to find a setting which would download and delete. Any further ideas please?

david
david
  • Top 10 Contributor
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I wish I did. Thunderbird has no facility to delete one account after two weeks. However, Thunderbird deletes junk mail after 14 days, so you may need to see if that is a possibility on one of your devices.