Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird 115, email import from Outlook, immediately says "No Profile Found"

  • 3 replies
  • 2 have this problem
  • 74 views
  • Last reply by sfhowes

Leonard25
Leonard25
more options

I'm trying to migrate old messages (stored under pop) in an outlook .pst.

choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Found" above the import tool.

I'm not even clear if this is referring to a Thunderbird profile, an outlook profile, or possibly a file in an import directly somewhere?

anyone have suggestions?

I'm trying to migrate old messages (stored under pop) in an outlook .pst. choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Found" above the import tool. I'm not even clear if this is referring to a Thunderbird profile, an outlook profile, or possibly a file in an import directly somewhere? anyone have suggestions?

All Replies (3)

david
david
  • Top 10 Contributor
more options

Thunderbird is looking to find Outlook installed on the PC. That is the only import supported for Outlook.

Leonard25
Leonard25 Question owner
more options

Yes, Outlook is installed and the default email program at the moment on this windows 10 computer. I can also locate the .pst file

So that is not it.

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1431472