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Email won't open.

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Matt

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Email won't open. Error message reads ' The application failed to start because it's side-by-side configuration is incorrect'.

Email won't open. Error message reads ' The application failed to start because it's side-by-side configuration is incorrect'.

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Try simply reinstalling from Thunderbird.net

I do not know what the actual issue is, but in this case it is related to windows dynamic link libraries and a reinstall may be the solution. It is very rare I suggest a reinstall as for most folk it is just a distraction, but this time I think it is going to help.