Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hidden emails

  • 2 replies
  • 0 have this problem
  • 8 views
  • Last reply by sfhowes

craig120
craig120
more options

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this

All Replies (2)

craig120
craig120 Question owner
more options

To be a little more clear I am missing emails due to them being hidden in unexpanded previous threads. Only new emails that are not replies am I guaranteed to see

sfhowes
sfhowes
  • Top 10 Contributor
more options

There is a way to make threads with unread messages more visible:

https://support.mozilla.org/en-US/questions/1442668#answer-1642934