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Unable to send or receive emails.

  • 2 replies
  • 0 have this problem
  • Last reply by joesuen

joesuen
joesuen
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For the last three days I've been unable to receive or send emails from Thunderbird. The following messages are being generated:

1.Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) timed out. Try again.

2. Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.telstra.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I've confirmed the settings with the ISP (Telstra) and the Telstra webmail works so they say everything is OK at their end.

I've turned off Malwarebytes, AVG, and PrivateVPN and closed and restarted Thunderbird and still no success. I've read multitudes of info on the internet and tried all sorts of different things to no avail. The only success I've had is to connect the laptop to my phone and use the phones data through the wifi phone network. Thunderbird then receives and sends emails. However this is not a sustainable solution.

Any assistance would be appreciated.

NDLJ

For the last three days I've been unable to receive or send emails from Thunderbird. The following messages are being generated: 1.Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) timed out. Try again. 2. Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.telstra.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I've confirmed the settings with the ISP (Telstra) and the Telstra webmail works so they say everything is OK at their end. I've turned off Malwarebytes, AVG, and PrivateVPN and closed and restarted Thunderbird and still no success. I've read multitudes of info on the internet and tried all sorts of different things to no avail. The only success I've had is to connect the laptop to my phone and use the phones data through the wifi phone network. Thunderbird then receives and sends emails. However this is not a sustainable solution. Any assistance would be appreciated. NDLJ

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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So the issue is not in Thunderbird as such if connecting another network source (your phone) resolves the issue for the duration of that connection existing.

Given that Telstra resells NBN, and only a very few of us were dumped on wireless and Satellite you will most likely have a wired connection to the internet.

So I suggest you try these things and report your results

  1. Does Thunderbird work as expected in Thunderbird troubleshooting mode?
  2. Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX

Helpful?

joesuen
joesuen Question owner
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Hi Matt. I've done the Thunderbird Trouble shooting mode and it didn't work. I also did the Windows safe mode with network restart. Unfortunately I was unable to connect to the network as the wifi wouldn't turn on. Any other suggestions?

Helpful?

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