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Cant download Adobe flash player (download error 228)

  • 5 replies
  • 62 have this problem
  • 2 views
  • Last reply by Moses

AnonymousUser
AnonymousUser
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when i try to download flash player and after i click Allow a message appears that says: cant download because error 228

i read the posted threads about this problem but non of the solutions worked

flash player is working well on IE 8

i'm using windows 7

firefox 3.6.3 

i tried to disable all the addons i have and to turn off firewall

but it didn't work


This happened

Every time Firefox opened

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

when i try to download flash player and after i click Allow a message appears that says: cant download because error 228 i read the posted threads about this problem but non of the solutions worked flash player is working well on IE 8 i'm using windows 7 firefox 3.6.3 i tried to disable all the addons i have and to turn off firewall but it didn't work == This happened == Every time Firefox opened == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

All Replies (5)

Moses
Moses
  • Moderator
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Hello Tarek

Might be firewall or antivirus interference Go here https://support.mozilla.com/en-US/kb/Unable+to+install+add-ons#Download_Error_228

Try disabling these while you download, and re-enable afterward.

AnonymousUser
AnonymousUser Question owner
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I have kaspersky internet security

i paused the protection and the firewall .....but no use

It's not an anti-virus problem cause i used to use kaspersky with firefox on windows vista....and i didn't face this problem

what should i do??

is there another way to install flash player?

the-edmeister
the-edmeister
  • Moderator
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That -228 error message is for the Get AdobePlus extension that isn't even needed and has been the cause of problems for some users.

1. You need to use Firefox at the Adobe website to get the NPAPI version of Flash for non-IE browsers. Download the Flash plugin from the Adobe Thank You! page via: If it does not start, click here for troubleshooting information. On the troubleshooting page click the link at the bottom: If you are still having problems, click here to download. Save it to your Desktop. 2. Close Firefox using File > Exit then check the Task Manager > Processes tab to make sure firefox.exe is closed,

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this: http://vistasupport.mvps.org/run_as_administrator.htm

AnonymousUser
AnonymousUser Question owner
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i tried what u suggested

but when i click on (If you are still having problems, click here to download. )

a new page appears with this message: Access Denied You don't have permission to access "http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe" on this server.

Reference #18.e8c6d440.1274343380.159b9372

what should i do?

TAREK

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The file "install_flash_player_ax.exe" is the ActiveX installer for IE and won't help you to install Flash for Firefox. --- IE uses an ActiveX control to handle Flash objects. Firefox uses a different NPAPI plugin.

See Flash Plugin - Keep it up to date and troubleshoot problems and Install the Flash plugin to view videos, animations and games