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when i try to use firefox the browser wouldnt let me surf the web and it doesnt say any error it just says done loading but other browsers will let me use the web

  • 2 replies
  • 1 has this problem
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  • Last reply by Morbus

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when i open the program it says the url is done loading but the page is blank and when i try to load a website nothing happens.

This happened

Every time Firefox opened

== i turned off my laptop

when i open the program it says the url is done loading but the page is blank and when i try to load a website nothing happens. == This happened == Every time Firefox opened == i turned off my laptop

All Replies (2)

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Hello Devin.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

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Another possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, maybe after detecting changes (update) to the Firefox program. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox. See Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls