Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox already running message is not true after new install

AnonymousUser
AnonymousUser
more options

Upgrading Firefox, i mistakenly moved my old profile to my desktop to save it in case something went wrong. When trying to put it back where i stole it from, i forgot which file it came from and went to where i thought it came from and found a new profile existed there. Error message says two browsers can not be open at the same time. Can't turn off the FFX browser because it won't display as open. i have trashed everything labled Firefox using apple command find and then attempted to install a new downloaded copy. Still gets same message as if the newly downloaded copy is already running.

Upgrading Firefox, i mistakenly moved my old profile to my desktop to save it in case something went wrong. When trying to put it back where i stole it from, i forgot which file it came from and went to where i thought it came from and found a new profile existed there. Error message says two browsers can not be open at the same time. Can't turn off the FFX browser because it won't display as open. i have trashed everything labled Firefox using apple command find and then attempted to install a new downloaded copy. Still gets same message as if the newly downloaded copy is already running.

Chosen solution

tried another clean install. This time it worked fine

Read this answer in context 👍 0

All Replies (4)

AnonymousUser
AnonymousUser Question owner
more options

Additionally i have tried zapping the pram, and repairing permissions as well as restarting several times

AnonymousUser
AnonymousUser Question owner
more options

Similar problem but browser would run for 5 minutes and then freeze. only done this since 3.6.6 update. Then i checked everything could think off and found 2 firefoxs running task manager so i ended the one that was frozen, works perfect. Maybe when firefox updated it did not remove the older version. MIKIE

AnonymousUser
AnonymousUser Question owner
more options

Chosen Solution

tried another clean install. This time it worked fine

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

See also http://kb.mozillazine.org/Recovering_a_missing_profile