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Firefox Version Mismatch

  • 4 replies
  • 4 have this problem
  • 4 views
  • Last reply by Svetlana

AnonymousUser
AnonymousUser
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My version of Firefox shows 3.6.6, however, in the Help menu there is an entry called "Apply Downloaded Update Now". If I click on this it tells me it's ready to install 3.6.4, two versions previous. If I follow this action and allow Firefox to restart it is still version 3.6.6 and the Apply Download option is still there.

My version of Firefox shows 3.6.6, however, in the Help menu there is an entry called "Apply Downloaded Update Now". If I click on this it tells me it's ready to install 3.6.4, two versions previous. If I follow this action and allow Firefox to restart it is still version 3.6.6 and the Apply Download option is still there.

All Replies (4)

Svetlana
Svetlana
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I want to ask for more information. Is the 'apply update' menuitem seen in Firefox's safe mode?

AnonymousUser
AnonymousUser Question owner
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Yes the menu item is still visible in Safe Mode

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder:

Vista/Windows7: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates %LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates

AnonymousUser
AnonymousUser Question owner
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Excellent, that worked a treat. I think the problem was the two xml files