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I am using 3.6.13 and ever since I have had a problem with opening a submenu within that site. A blank page always pops up. Please help.

  • 1 reply
  • 3 have this problem
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  • Last reply by cor-el

LileeGirl
LileeGirl
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I have used American Greetings website for a long time and also a capability within that site called Suggested Messages. Now it won't open and a blank page from Mozilla pops up. Ihad no problem like this before. Very frustrating.

I have used American Greetings website for a long time and also a capability within that site called Suggested Messages. Now it won't open and a blank page from Mozilla pops up. Ihad no problem like this before. Very frustrating.

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cor-el
cor-el
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  • Top 10 Contributor
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: