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firefox is adding an extension to a url that cannot be used

  • 1 reply
  • 2 have this problem
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  • Last reply by Helper7677

patdoty
patdoty
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the url posted in the affected site cannot be opened. It should be: www.myuhc.com/member/prewelcome.do Firefox will not allow me change the url, it continues to try to open the wrong extension unless I go to private browsing. As soon as I leave private browsing I am foiled again. I have gone to the tool menu and cleared everything on recent history and it still does not work.

the url posted in the affected site cannot be opened. It should be: www.myuhc.com/member/prewelcome.do Firefox will not allow me change the url, it continues to try to open the wrong extension unless I go to private browsing. As soon as I leave private browsing I am foiled again. I have gone to the tool menu and cleared everything on recent history and it still does not work.

All Replies (1)

Helper7677
Helper7677
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The site loads fine on my XP system with Firefox 3.6.13 after allowing the site myuhc.com in NoScript. There is a JavaScript that needs to run.

  1. Do you have NoScript or some other add-on that would prevent JavaScript from running? If you do not know, reply with a list of your Extensions (Help > Troubleshooting Information, then click on "Copy all to clipboard" and paste that into a reply in this question thread).
  2. Do you have JavaScript enabled? (Tools > Content, "Enable JavaScript" would need to be checked)

Do not confuse JavaScript with Java (update needed below). Read this:



Other issues needing your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.

  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
    • 6 updates behind
    • Security update version 1.6.0_24 released 2011-02-10
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update the Java plugin to the latest version.