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Even after uninstalling, reinstalling Firefox, the Firefox profile folder is empty, and I get the message "Firefox is still running and not responding close firefox...

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  • Last reply by cor-el

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Even after uninstalling, reinstalling Firefox, the Firefox profile folder is empty, and I get the message "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I have followed all the directions I can find, on my computer and Firefox Support. Still, the same message comes up, and "firefox" is not shown in my Windows Task Manager.

What can I do?
Even after uninstalling, reinstalling Firefox, the Firefox profile folder is empty, and I get the message "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I have followed all the directions I can find, on my computer and Firefox Support. Still, the same message comes up, and "firefox" is not shown in my Windows Task Manager. What can I do?

All Replies (5)

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Dear Cor-el; Where do I find/delete "http://kb.mozilla...". I entered the 2 names in "Search" that are provided, they are not recognized. I can not find "kb.mozilla"in search. They are also not found using "Zone Alarm", or "fileASSASSIN".

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On Windows XP you can find profiles.ini in this location:

  • C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

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It was a little difficult for a newbie like me to follow the succinct directions But, I figured it out, and it worked like a charm!

THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!!

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You're welcome