I can't download files?
Lately whenever I go to download a file from the Internet it gives me a message I've never seen before. It says a file name (which doesn't exist on my pc) then tells me that I need to either change the properties of the file or try downloading to another file. But the download box never pops up anymore and it says this for everything I try to download. What's going on?
All Replies (18)
Unable to download or save files
https://support.mozilla.com/en-US/kb/Unable%20to%20download%20or%20save%20files
Check and tell if its working.
This doesn't seem to do anything. I have changed all preferences back to default, changed where the files goes to and nothing is working. I can download fine on Internet Explorer. What's the deal? I've never had a problem with Firefox before.
Downloads window
https://support.mozilla.com/en-US/kb/Downloads%20window
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My download window is working, I saved a picture and it did fine.
so your Downloads are working fine now ?? Problem solved ??
No, the download window is working but only for pictures I still cannot download any programs or anything like that. Pictures are the only thing i can download or save
Modified by kitty-93
See this article thoroughly and perform the suggestions mentioned in the article:
Unable to Save or Download files
http://kb.mozillazine.org/Unable_to_save_or_download_files
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I've already done all of this and none of it worked.
File types and download actions
http://kb.mozillazine.org/File_types_and_download_actions
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Still not working
Clear Cookies & Cache
https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
You can also try to reload the web page(s) and bypass the cache.
- Press and hold Shift and left-click the Reload button.
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Cmd + Shift + R" (MAC)
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Didn't work
-> click Firefox button and click Exit
-> Start Firefox in Safe Mode (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
https://support.mozilla.com/kb/Safe+Mode
Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode
Check and tell if its working while you are Browsing and Downloading files in Firefox Safe Mode.
Modified by Hasan
didn't work
-> The problem still occurs in Safe Mode
- Basic Troubleshooting https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting
- Troubleshooting Plugins https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins
- Resetting Preferences https://support.mozilla.com/en-US/kb/Resetting%20preferences
Check and tell if its working.
Modified by Hasan
I've done all of this already
Okay, I'm going to go with this is not a browser problem, it's an OS problem. I got the blue screen. So I have to wipe the HD. I don't think anything is wrong with FF. Thanks for everyone's help. I will post on here when I'm done wiping whether or not it has solved the problem.