Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to print a web document or e-mail I do a print review, select the page(s) & hit print. The sscreen go to "save as" & wants to save it to my desktop an a .xps file. It was ok this morning.

  • 7 replies
  • 1 has this problem
  • 8 views
  • Last reply by Hasan

more options

Just this afternoon I tried to print a web page from Yahoo E-mail. From print review I select the page & hit print. A window pops up wanting to save the page as a .XPS file. I tried to print from Yankees.com, a newspaper site & Google mail with the same problem. I CAN print ok from Word & Adobe Photo programs.

Just this afternoon I tried to print a web page from Yahoo E-mail. From print review I select the page & hit print. A window pops up wanting to save the page as a .XPS file. I tried to print from Yankees.com, a newspaper site & Google mail with the same problem. I CAN print ok from Word & Adobe Photo programs.

All Replies (7)

more options

Reset Printer

Check and tell if its working.

more options

If Firefox is wanting to save it as an XPS file, your printer isn't selected in the Printer - Name dialog box.

more options

The printer IS selected. It will print in word, excel my photo editor. It will NOTprint off the wwb.

more options

Did you try to Reset your printer as described in the link provided in my earlier post ??

more options

It needs to be selected in Firefox. Please see the screenshot I uploaded.

more options

The Phantom strikes!!!!!!! This morning, when I logged into Firefox, I went to the NY Yankees page to print the box score it worked. I have no idea what had gone wrong but it's OK now. Thanks for your help.

more options

To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:

click on "Solved It" next to the reply ABOVE that BEST solved your question

DO NOT click "Solved It" next to this reply