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why i keep getting a notice about firefox not being a trusted site

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

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This Connection is Untrusted



         You have asked Firefox to connect

securely to support.mozilla.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.


         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.




         Technical Details
         
       
       
       
         I Understand the Risks
This Connection is Untrusted You have asked Firefox to connect securely to support.mozilla.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. Technical Details I Understand the Risks

Chosen solution

Who is the issuer of that certificate?

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.

Click Cancel to leave that window.

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All Replies (2)

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Is the Date and Time on your computer set correctly?


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

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Chosen Solution

Who is the issuer of that certificate?

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.

Click Cancel to leave that window.