Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to import bookmarks from Explorer my "Import data from another browser" menu item is grayed out / not functional.

  • 5 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

more options

Trying to import bookmarks from explorer but when I get to the menu item "import data from another browser" under "import and backup" it isn't activated.

Trying to import bookmarks from explorer but when I get to the menu item "import data from another browser" under "import and backup" it isn't activated.

All Replies (5)

more options

do you have another web browser other than Firefox

more options

Yes, Explorer 8 but I have set Firefox as my default

more options

Are you running in Private Browsing mode?

http://support.mozilla.com/en-US/kb/Private+Browsing

more options

I don't think so... not sure what that is!

more options

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"