Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by knorretje

berrypie11
berrypie11
more options

Everytime I click on Firefox, a crash report comes up. If I try to send a report, it says there was a problem sending it. Please help me!

Everytime I click on Firefox, a crash report comes up. If I try to send a report, it says there was a problem sending it. Please help me!

All Replies (2)

Matt_G
Matt_G
more options

Hey berrypie11,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article.

Hopefully this helps!

knorretje
knorretje
more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-0532aa65-8895-4613-a886-a9ec22111207
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
This is probably caused by or related to a "Frankenstein-build"; an update or system restore went wrong so some files belong to Firefox 7 and some belong to Firefox 8
You can try to solve this by deleting your current Firefox and downloading and installing a new fresh copy
See http://support.mozilla.com/en-US/kb/latest-firefox-issues