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The Adobe Flash plugin has crashed even after I do exactly as told on the help

  • 4 replies
  • 20 have this problem
  • 75 views
  • Last reply by mhorvitz

mhorvitz
mhorvitz
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I receive "The Adobe Acrobat plugin has crashed." regardless of how many times I reload the page or download the plug in. On my Check plugin page the download says it is up to date. I hate IE but am forced to use it for those sites where this is happening to me. I have FF 10.0.2. This never happened with earlier versions of FF.

I receive "The Adobe Acrobat plugin has crashed." regardless of how many times I reload the page or download the plug in. On my Check plugin page the download says it is up to date. I hate IE but am forced to use it for those sites where this is happening to me. I have FF 10.0.2. This never happened with earlier versions of FF.

Chosen solution

Let's run through a couple of things here to get your flash working:

First, download and run the Flash uninstaller: http://kb2.adobe.com/cps/141/tn_14157.html. You probably want the 64-bit version. After that has run, restart your computer, and then let's download a fresh version of Flash. Try downloading and installing it from here.

Once you have flash installed again, start Firefox up, and see if you are getting any errors. If it works, awesome, if not, let's move on.

Start Firefox up in Safe Mode (don't select any of the checkboxes that appear). If Flash works here, then it is one of your addons which is causing a problem.


If we are still having a problem, try Updating your graphics driver.

If none of these work, read Troubleshooting plugins and let me know!

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All Replies (4)

user633449
user633449
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Chosen Solution

Let's run through a couple of things here to get your flash working:

First, download and run the Flash uninstaller: http://kb2.adobe.com/cps/141/tn_14157.html. You probably want the 64-bit version. After that has run, restart your computer, and then let's download a fresh version of Flash. Try downloading and installing it from here.

Once you have flash installed again, start Firefox up, and see if you are getting any errors. If it works, awesome, if not, let's move on.

Start Firefox up in Safe Mode (don't select any of the checkboxes that appear). If Flash works here, then it is one of your addons which is causing a problem.


If we are still having a problem, try Updating your graphics driver.

If none of these work, read Troubleshooting plugins and let me know!

mhorvitz
mhorvitz Question owner
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It worked. Thanks

user633449
user633449
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Glad it is working. would you mind posting which specific step helped you, or if it was a combination of them all.

mhorvitz
mhorvitz Question owner
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I downloaded updates to both my graphics card from Dell and a new update from Adobe for my Acrobat 9 Pro