Javascript Menu reacts differently after signing in
At this site http://forums.autodesk.com/t5/Autodesk-Inventor/bd-p/78 before I sign in, the options menu works correctly. After signing in though, the options menu does NOT work correctly, why?
The secure site (after sign in) reports an invalid certificate.
All Replies (14)
What are the technical details of that SSL error?
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
- Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
- Click the "View…" button and inspect the certificate and check who is the issuer.
Can you attach a screenshot of the window that open if you click View?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
I created a permanent exception to allow me to enter the site. I have attached a copy of the certificate here;
-----BEGIN CERTIFICATE----- MIIGYTCCBUmgAwIBAgIQd/rSCxn2mM1ei5eltEHJDjANBgkqhkiG9w0BAQUFADCB vjELMAkGA1UEBhMCVVMxFzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQL ExZWZXJpU2lnbiBUcnVzdCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2Ug YXQgaHR0cHM6Ly93d3cudmVyaXNpZ24uY29tL3JwYSAoYykwNjE4MDYGA1UEAxMv VmVyaVNpZ24gQ2xhc3MgMyBFeHRlbmRlZCBWYWxpZGF0aW9uIFNTTCBTR0MgQ0Ew HhcNMTEwNzI2MDAwMDAwWhcNMTIwNzI1MjM1OTU5WjCCASAxEzARBgsrBgEEAYI3 PAIBAxMCVVMxGTAXBgsrBgEEAYI3PAIBAhMIRGVsYXdhcmUxHTAbBgNVBA8TFFBy aXZhdGUgT3JnYW5pemF0aW9uMRAwDgYDVQQFEwcyNDAxNTA0MQswCQYDVQQGEwJV UzEOMAwGA1UEERQFOTQ5MDMxEzARBgNVBAgTCkNhbGlmb3JuaWExEzARBgNVBAcU ClNhbiBSYWZhZWwxHDAaBgNVBAkUEzExMSBNY0lubmlzIFBhcmt3YXkxFTATBgNV BAoUDEF1dG9kZXNrIEluYzEmMCQGA1UECxQdRUlTIEFwcHMgU3VwcG9ydCBGcm9u dCBPZmZpY2UxGTAXBgNVBAMUEHNzby5hdXRvZGVzay5jb20wggEiMA0GCSqGSIb3 DQEBAQUAA4IBDwAwggEKAoIBAQCqA+onu/eAfdq9Jobai52Xg9ZpXirJeIWzas3K jZw48QYHVLcGq1ZKMzl969DKt1Pam7UeY5yUTiQ+fFEdtuBrUDWuLHOWko2v6AqC wTaGHlC12qzuzaejn+qhPK0KE8PEGUqZDK72Aya4b0l4Hb85mXJh20TP4csglMIW pbB6hdK9fE8aAQ9UzW9Ldq4IzgOLdWxMfdVgHr8+XOK1UDaLNt+BAbqXQqZrV/FD pmEpp9JPPojfH0GOsVEqTXA8bGpz85UqTxh21IaO3hxkHIlnlpnLVk5XMgGKHiYL 0s0GU+s/vGvt+fcABkqCv7/v/EIIbf1W5PNeiMWAKy3zTqXFAgMBAAGjggH0MIIB 8DAJBgNVHRMEAjAAMB0GA1UdDgQWBBT7C8w0q8FEeyCcPEGLZdM8j/ekRzALBgNV HQ8EBAMCBaAwRAYDVR0gBD0wOzA5BgtghkgBhvhFAQcXBjAqMCgGCCsGAQUFBwIB FhxodHRwczovL3d3dy52ZXJpc2lnbi5jb20vcnBhMD4GA1UdHwQ3MDUwM6AxoC+G LWh0dHA6Ly9FVkludGwtY3JsLnZlcmlzaWduLmNvbS9FVkludGwyMDA2LmNybDAo BgNVHSUEITAfBggrBgEFBQcDAQYIKwYBBQUHAwIGCWCGSAGG+EIEATAfBgNVHSME GDAWgBROQ8gddu83U3pP8lhvlPM44tW93zB2BggrBgEFBQcBAQRqMGgwKwYIKwYB BQUHMAGGH2h0dHA6Ly9FVkludGwtb2NzcC52ZXJpc2lnbi5jb20wOQYIKwYBBQUH MAKGLWh0dHA6Ly9FVkludGwtYWlhLnZlcmlzaWduLmNvbS9FVkludGwyMDA2LmNl cjBuBggrBgEFBQcBDARiMGChXqBcMFowWDBWFglpbWFnZS9naWYwITAfMAcGBSsO AwIaBBRLa7kolgYMu9BSOJsprEsHiyEFGDAmFiRodHRwOi8vbG9nby52ZXJpc2ln bi5jb20vdnNsb2dvMS5naWYwDQYJKoZIhvcNAQEFBQADggEBAC5I7bFKp9KyX+hb bQfDCgXiIg2wR/r+j2+Wchjec5YmsZkLMLIYZFzOzB4dzTkuBlPhWxaNNKaZno0p d97StSzYruLT91RTiL9d2qHvyip3qcJF02lRwaOSvEKfOYOZZEcOfDl9rInXvFbN aNsBNq5+/JoHqXJ+y+dZrPw7QnqhgzM5RQFTqrIGi+IYPNghaNoGdLy0nA7oX8WR tEJtP47tq7/qyTrkAPB04Y2aKzkfKFZjh1+FOjnjmIkTfxEBgpKnzLqEWfadPi30 ANSqlkoDyDgka4DyrclPpfZZZaVWasTPs21zXITBF+/dRMoN4VTomSExr06Vg3oL QIvvoJ0= -----END CERTIFICATE-----
Copy/paste into a text document and import it into the servers tab of the certificate viewer. The name of the certificate is sso.autodesk.com
All relevant information should then be available.
HTH
Modified by cor-el
You may have a problem with the VeriSign intermediate certificate.
- VeriSign Class 3 Extended Validation SSL CA
-----BEGIN CERTIFICATE----- MIIF5DCCBMygAwIBAgIQW3dZxheE4V7HJ8AylSkoazANBgkqhkiG9w0BAQUFADCB yjELMAkGA1UEBhMCVVMxFzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQL ExZWZXJpU2lnbiBUcnVzdCBOZXR3b3JrMTowOAYDVQQLEzEoYykgMjAwNiBWZXJp U2lnbiwgSW5jLiAtIEZvciBhdXRob3JpemVkIHVzZSBvbmx5MUUwQwYDVQQDEzxW ZXJpU2lnbiBDbGFzcyAzIFB1YmxpYyBQcmltYXJ5IENlcnRpZmljYXRpb24gQXV0 aG9yaXR5IC0gRzUwHhcNMDYxMTA4MDAwMDAwWhcNMTYxMTA3MjM1OTU5WjCBujEL MAkGA1UEBhMCVVMxFzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLExZW ZXJpU2lnbiBUcnVzdCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2UgYXQg aHR0cHM6Ly93d3cudmVyaXNpZ24uY29tL3JwYSAoYykwNjE0MDIGA1UEAxMrVmVy aVNpZ24gQ2xhc3MgMyBFeHRlbmRlZCBWYWxpZGF0aW9uIFNTTCBDQTCCASIwDQYJ KoZIhvcNAQEBBQADggEPADCCAQoCggEBAJjboFXrnP0XeeOabhQdsVuYI4cWbod2 nLU4O7WgerQHYwkZ5iqISKnnnbYwWgiXDOyq5BZpcmIjmvt6VCiYxQwtt9citsj5 OBfH3doxRpqUFI6e7nigtyLUSVSXTeV0W5K87Gws3+fBthsaVWtmCAN/Ra+aM/EQ wGyZSpIkMQht3QI+YXZ4eLbtfjeubPOJ4bfh3BXMt1afgKCxBX9ONxX/ty8ejwY4 P1C3aSijtWZfNhpSSENmUt+ikk/TGGC+4+peGXEFv54cbGhyJW+ze3PJbb0S/5tB Ml706H7FC6NMZNFOvCYIZfsZl1h44TO/7Wg+sSdFb8Di7Jdp91zT91ECAwEAAaOC AdIwggHOMB0GA1UdDgQWBBT8ilC6nrklWntVhU+VAGOP6VhrQzASBgNVHRMBAf8E CDAGAQH/AgEAMD0GA1UdIAQ2MDQwMgYEVR0gADAqMCgGCCsGAQUFBwIBFhxodHRw czovL3d3dy52ZXJpc2lnbi5jb20vY3BzMD0GA1UdHwQ2MDQwMqAwoC6GLGh0dHA6 Ly9FVlNlY3VyZS1jcmwudmVyaXNpZ24uY29tL3BjYTMtZzUuY3JsMA4GA1UdDwEB /wQEAwIBBjARBglghkgBhvhCAQEEBAMCAQYwbQYIKwYBBQUHAQwEYTBfoV2gWzBZ MFcwVRYJaW1hZ2UvZ2lmMCEwHzAHBgUrDgMCGgQUj+XTGoasjY5rw8+AatRIGCx7 GS4wJRYjaHR0cDovL2xvZ28udmVyaXNpZ24uY29tL3ZzbG9nby5naWYwKQYDVR0R BCIwIKQeMBwxGjAYBgNVBAMTEUNsYXNzM0NBMjA0OC0xLTQ3MD0GCCsGAQUFBwEB BDEwLzAtBggrBgEFBQcwAYYhaHR0cDovL0VWU2VjdXJlLW9jc3AudmVyaXNpZ24u Y29tMB8GA1UdIwQYMBaAFH/TZafC3ey78DAJ80M5+gKvMzEzMA0GCSqGSIb3DQEB BQUAA4IBAQCWovp/5j3t1CvOtxU/wHIDX4u6FpAl98KD2Md1NGNoElMMU4l7yVYJ p8M2RE4O0GJis4b66KGbNGeNUyIXPv2s7mcuQ+JdfzOE8qJwwG6Cl8A0/SXGI3/t 5rDFV0OEst4t8dD2SB8UcVeyrDHhlyQjyRNddOVG7wl8nuGZMQoIeRuPcZ8XZsg4 z+6Ml7YGuXNG5NOUweVgtSV1LdlpMezNlsOjdv3odESsErlNv1HoudRETifLriDR fip8tmNHnna6l9AW5wtsbfdDbzMLKTB3+p359U64drPNGLT5IO892+bKrZvQTtKH qQ2mRHNQ3XBb7a1+Srwi1agm5MKFIA3Z -----END CERTIFICATE-----
OK, so how do I fix that? I imported the certificate you posted. But no change with the original problem :(
Modified by trumpy81
You didn't show the technical details that may give out what is wrong.
Did you check the date and time on your computer?
As I have already told you, the Certificate reports as Invalid. So you tell me what's wrong with it. I have already provided the certificate in question.
You have the address, certificate, Firefox technical details including what add-ons and plugins are used. What more do you need?
The date and time is correct on my computer, not that it would have any impact on the problem at hand. And this is NOT a once off occurrence as it has been occurring since version 12 or before as stated over there -->
This problem does not occur when using another browser, IE: I am able to use the javascript based 'Options' menu both before and after I log in, but not when I am using Firefox.
I have put together a screen capture video of the certificate problem and the menu problem.
It is available here: http:/www.trumpy.net/Firefox/Firefox.html
The sso.autodesk.com server doesn't send all required intermediate certificates (in this case from VeriSign), so if you previously haven't visited a website that has send such a certificate then you get such an untrusted error message because Firefox can't build a certificate chain the end with a root certificate.
You can inspect the certificate chain via a site like this:
You can install the missing intermediate certificate by copying the certificate content to text file and import the certificate via the Certificate Manager.
- Tools > Options > Advanced : Encryption: Certificates - View Certificates > Authorities
According to that site, there are no problems with the certificate. Besides, why are all the Verisign root certificates already listed in Firefox yet this site fails?
Since adding the certificate that you posted, now eBay comes up as an untrusted site when I sign in there?
And what does this have to do with the original problem with the errant menus, how is it connected?
Did you try to import the VeriSign certificates that were listed on the www.networking4all.com site?
Also check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
The certificates already exist, why re-import them?
You weren't paying attention if you watched the video, the date and time is clearly displayed on the desktop and yes, it's CORRECT!!
None of the reasons given at the link you provided are even remotely connected with these issues. So why did you bother posting it?
Do you actually have any answers or do you simply like posting links?
Does IE show the full certificate path? I've attached a comparison image from Firefox 13 and IE 8 on my XP system.
Regarding the menus, after watching the screen demo, it appears that when you're logged out, clicking Options sticks the menu open and when you logged in, it does not. I can't think of any obvious reason for this being an intentional difference.
I don't think I'm registered for any Lithium-powered forums at the moment, but I'll try to find a way to do a hands-on investigation.
I registered for the Autodesk forums and everything worked normally. I decided to test in a new profile and when I tried to sign in I got a certificate error. I added a temporary exception and everything worked normally. I deleted the exception, restarted Firefox, and went back to the forum. This time I didn't get a certificate error, so I'm not sure what happened the first time. Tomorrow I can test on Windows 7.
Thanks Jscher2000, I checked in IE 9 and I don't see the sso.autodesk.com certificate, but the other two certificates (root and intermediate) are listed. No certificate issues are reported when logging into that site with IE either.
The menu issue, which is the real issue, is quite strange and I'm at a loss to explain what is occurring once logged in. It works as intended in both IE and Firefox when not logged in, but as soon as I log in with Firefox, then the fun starts. IE has no problem with it.
Even without the certificate problem, I'm at a loss to explain this behaviour. There is no obvious network slow down or any other sign of a problem, yet the menu still misbehaves. To add further to the confusion, another Firefox user on that site reports that he does not have the problem.
I have just done a complete removal of Firefox from my system, that includes profiles, add-ons etc... from ALL folders and re-installed a fresh copy of 13.0. No change with the problem menus unfortunately :(
I'm about to install 13.0.1 and see if that makes a difference, although I doubt that it will.
I would certainly appreciate any information you may discover regarding this issue.